How do we proceed if we wish to book work in?

If you decided to proceed with some / all of the work detailed in the survey then please let us know by phone and / or e-mail. We will then arrange a start date and ask for a deposit (usually 20%) to confirm the works. You will also be sent a cancellation notice: – should you decide not to proceed with works then this should be completed and returned within 7 days of receipt. Please note that the start date cannot be confirmed until the deposit has cleared into our account.

Do we need to supervise / be at home when the work takes place?

No, but we do need a means of getting in contact with you should there be any queries. We are happy to arrange key collection and often carry out work when clients are away or on holiday. It is also preferable that you are available on the day works are completed so we can be sure you are entirely happy with the work and our final invoice can be submitted for payment.

Are we going to make a mess?

Taking original sash windows out can be a messy business! We are very aware that this is your home and as such respect it as we would our own. Dust sheets are used and hung over furnishings and shelves (if required.) All our power tools are powered via a Festool dust extraction unit. At the end of our working day the room will be left as it was found unless otherwise agreed. We ask that the room be vacated when work is being carried out – obviously if we are working in the kitchen and you need access for lunch etc, then let us know in advance so we can arrange our day to suit your timings.

Do we need to remove curtains / blinds / furniture?

Please remove any curtains, blinds etc.. prior to work starting. If there is secondary glazing / shutters then we will remove these for you and it will be detailed in the survey. Ideally, we require access to the window and have space immediately around it. Generally speaking the more room we have to work the quicker we finish! If you would like us to remove furniture, curtains, etc.. then please advise us prior to works taking place however Green Dan Sash Renovations cannot be held responsible for any damage during removal & refitting.

When should payment be made?

Unless agreed otherwise agreed in writing we request the balance be paid via cash, cheque or a BACS bank transfer on the day of completion when an invoice will be presented. If paying by transfer we respectfully ask that you e mail the transaction reference for our records.

Can I cancel work once I have booked it in?

Yes. Providing you complete the cancellation document and return it within 7 days of receiving it. If you want to cancel the works after this period then you may risk loosing your deposit. In all instances we will work with you if a change of date is required (eg. due to a schedule over run or personal circumstances.)